Purpose and Philosophy
Our platform is firmly committed to promoting responsible gaming and protecting players who may need a break from gambling activities. Self-exclusion is a vital part of our responsible gaming framework — it allows users to pause their participation voluntarily and regain control over their gaming habits. This policy ensures that every player has the option to take time off whenever needed, in a safe, confidential, and fully supported manner.
Available Self-Exclusion Periods
Every registered player may request temporary or permanent exclusion from all gaming services. The available options include 7, 14, 30, 60, or 90 days, as well as an indefinite period for those who prefer a longer break. Once self-exclusion is activated, the player will be automatically restricted from accessing any betting or casino products on the platform for the duration of the chosen period.
Account Restrictions During Exclusion
While under self-exclusion, users will not be able to log in, deposit, or participate in any form of gameplay. Additionally, creating new accounts during this time is strictly prohibited. Should a duplicate account be detected, it will be immediately deactivated without notice. To reinforce the effectiveness of this measure, we strongly encourage players to unsubscribe from gambling-related newsletters, turn off marketing notifications, and avoid related content on social media.
Adjusting or Removing Self-Exclusion Limits
Players have full control over their exclusion settings and may request to extend, shorten, or completely remove their limits at any time.
- If a player increases their limits (for example, extending exclusion or tightening restrictions), the change takes immediate effect.
- If a player decreases or removes their limits after selecting a specific time period, the adjustment becomes active 24 hours after the request.
- For exclusions set for an indefinite period, requests to remove or reduce the restriction take effect 7 days after submission.
This gradual system helps protect users from impulsive decisions and ensures that every change is carefully considered.
Player Well-Being and Support
We encourage players to use self-exclusion not as a punishment but as a proactive step toward maintaining a balanced relationship with gaming. Our support team is available to assist with the self-exclusion process, explain its implications, and guide users toward helpful external resources if necessary. The goal is to provide a secure, judgment-free environment for those who wish to take a responsible break.
Commitment to Responsible Gaming
By implementing a transparent self-exclusion system, we reaffirm our dedication to fairness, user safety, and emotional well-being. Taking time away from gaming is a positive decision — one that we respect and fully support. Every exclusion request is handled with discretion and care, ensuring that players always have the tools they need to stay in control of their experience.
